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Customer Care

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BILLING
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PAYMENT METHODS

We accept VISA, MasterCard, American Express, and Discover credit cards. We also accept Paypal payments.

INTERNATIONAL CURRENCY EXCHANGE RATES

All prices are listed in USD and currency conversion rates vary daily. Please check with your credit card issuer to determine the current exchange rate, as well as any additional fees you may incur for international orders.

CA SALES TAX

CA sales tax will be applied to orders shipped to California.

CHECKOUT ERRORS
  • Please make sure the billing address entered on our site matches exactly to the billing address on your credit card statement. If the address differs, your order may not be successfully processed. If your order still runs into an error during checkout, please consider using a PayPal account to complete your transaction.
  • For each denied attempt to purchase on our site, you may see a corresponding pending transaction on your online bank statement. These pending transactions, however, do not affect your account balance and will be dropped within a few business days. If you are unsure your payment went through, please contact us for billing assistance.
GIFT CARDS & STORE CREDIT
  • Gift cards & Store Credit are not returnable or refundable for cash.
  • Gift Cards & Store Credit can only be used for purchases on our website, http://www.threadsence.com
  • Gift Cards & Store Credit do not expire.
  • Store Credit cannot be transferred to another person or account.
  • Store credit is provided in U.S. Currency
  • To view your Gift Card/Store Credit Balance, log into your account and go to Gift Card/Store Credit in "My Account"

Checkout Instructions:

  1. During checkout, you may enter the exact code in the 'gift card' box and apply it to your order. The gift card box can be found under the "payment method" section of checkout.
  2. Log in to your customer account and under the "store credit" tab, choose to redeem gift card. Once you have redeemed the code, the amount will remain in your account and the code will not have to be reentered for future orders. The balance of your store credit will be applied during checkout, by choosing 'use store credit' under payment method.

If you need assistance with your store credit, please contact us and we’ll be happy to help you.

SALES POLICY
  • Promotional coupon codes cannot be combined; only one promotional code can be used per order.
  • Promotional coupon codes cannot be applied to previous orders.
  • FINAL SALE on red line sale items.
ORDER TRACKING
  • Please log in to your account to view your recent order history, status, and tracking information.
  • If you do not have an account with us, please contact us and we will be happy to update you with your order status. Orders that are “Processing” have been received and are in our queue.
  • Your tracking information can also be found by logging into your account and viewing your orders. International shipments shipped via USPS International Standard Shipping will not have updated online tracking.
ORDER PROCESSING
  • Orders typically ship within 3-4 business days, excluding weekends and holidays. Orders placed during promotional sales may experience slight delays.
  • Overnight orders placed after 11 AM PST will be shipped the following business day.
  • Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
  • If you need to change, cancel, or any other assistance with your order, please contact us immediately via email. We will not be able to make change requests once your order is done processing or once it is shipped.
  • We will not be able to make changes to your order via PayPal comments.

Orders typically ship within 3-4 business days, excluding weekends and holidays. Orders placed during promotional sales may experience slight delays. Once your order has been shipped, you will receive an automated e-mail with your tracking information.

SHIPPING RATES & DELIVERY
STANDARD SHIPPING $6.95 2-4 Business Days

While we will do all we can to ensure your order is delivered on time. ThreadSence.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

Orders typically ship within 3-4 business days, excluding weekends and holidays. Orders placed during promotional sales may experience slight delays. Once your order has been shipped, you will receive an automated e-mail with your tracking information.

SHIPPING RATES & DELIVERY FOR CANADA
STANDARD SHIPPING $6.95 7-14 Business Days

* Ships via USPS International Standard Shipping.

Please note that all Internationl orders are subject to VAT and additional customers fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. It is at the sole discretion of custom agents to release your package. Note, in rare occasions customs may delay delivery of some packages.

While we will do all we can to ensure your order is delivered on time, ThreadSence.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

ThreadSence.com currently ships to:

North America
United States / Canada / Mexico

Africa, Middle East, & India
Azerbaijan/ Bahrain / Botswana / Equatorial Guinea / India / Israel / Jordan / Kuwait / Lebanon / Oman / Qatar / Reunion / Seychelles / South Africa / St. Helena

Asia Pacific
Australia / Brunei Darussalam / China / French Polynesia / Hong Kong / Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of China – Taiwan / Republic of Korea, South / Singapore / Thailand / Uzbekistan

Europe
Albania / Andorra / Austria / Belarus / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faeroe Islands / Finland / France / Germany / Gibraltar / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Moldova / Monaco / Montenegro / Netherlands / Norway / Poland / Portugal / Romania / Russian Federation / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine

Latin America & The Caribbean
Anguilla / Antigua and Barbuda / Argentina / Aruba / Bahamas / Barbados / Belize / Bermuda / Bolivia / Brazil / Cayman Islands / Chile / Costa Rica / Dominica / Dominican Republic / Falkland Islands / French Guyana / Grenada / Guyana / Honduras / Jamaica / Martinique / Mexico / Montserrat / Netherlands Antilles / Nicaragua / Panama / Paraguay / Peru / Saint Kitts and Nevis / Saint Lucia / Saint Vincent and the Grenadines / Suriname / Trinidad and Tobago / Turks and Caicos Islands /

If something isn't right with your order, please contact us for order assistance and we'll do our best to fix it. . Please review our Returns & Exchanges Policy and instructions below. All policies described below applies only to online purchases made through our website www.threadsence.com. Thanks! #TSaddicts forever."

HOW TO MAKE A RETURN
  1. Fill out your Returns form provided in your order and include it in your return package.
  2. Address your package to:

    ThreadSence Returns
    131 N Gilbert St
    Fullerton, CA 92833


  3. Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label.
  • Review our Return Criteria below and make sure the items are eligible for return.
  • Each order must have its own return label and package. To return items from multiple orders, please follow steps 1-3 above for each additional return order.
  • If you do not have your Return & Exchanges Form, let us know and we will happily provide it for you.
IF YOU RECEIVE A DEFECTIVCE OR INCORRECT ITEM
  1. Fill out your Returns & Exchanges Form provided in your order and include it in your return package. If you do not have your Return & Exchanges Form, let us know and we will happily provide it for you. Please note the defect or problem with the item.
  2. Address your package to:

    ThreadSence Problem Returns
    131 N Gilbert St
    Fullerton, CA 92833


  3. Please note, if our quality assurance team finds the item not defective after careful inspection, your return will be denied
RETURNS & EXCHANGES CRITERIA
  • All Returns & Exchanges must be postmarked within 30 days of the original shipment date.
  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
  • Final sale items cannot be returned or exchanged:
    • Redlined and Flash Sale items
    • Gift Cards
    • Nail polish
    • Hosiery
    • Greeting Cards
    • Underwear
  • If applicable, all items must be returned with their original pieces including but not limited to:
    • Tags
    • Accessories
    • Removable Belts
    • Straps
    • Brooches
    • Bathing suits must be returned with their hygienic liner.
  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.
TERMS & CONDITIONS
  • Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • If you receive a defective or wrong item, please write us at hello@threadsence.com
  • We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
  • Returns & Exchanges that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, 20%-50% restocking fee, or denial.
  • You will receive an e-mail confirmation once your Return or Exchange has been processed.
  • By purchasing from ThreadSence.com, you accept these terms and conditions.
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SIZING
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We carry many different brands so each style may vary slightly.
Have a question on the fit, or need something to be measured?
CONTACT US and we will respond as soon as possible.
These are only average estimates.

GENERAL SIZE CHART (measurements may vary by style)

SHOE SIZE CONVERSIONS